Privacy Policy
Masaya Trip values your privacy and protects the personal information you provide when using our booking, membership, coupon, dining, transportation, and community services.
Information We Collect
We collect only the information needed to provide and improve our services, including:
- Personal information: name, email address, phone number, location, birthday, booking details, payment references, and account preferences.
- Technical data: IP address, browser type, pages visited, referring URLs, device type, cookies, and similar tracking data.
- Service records: customer support messages, booking history, membership points, vouchers, and transaction activity.
How We Use Information
Your information is used to process reservations, manage membership points, deliver vouchers, provide customer support, send service communications, improve the website, prevent abuse, and comply with legal obligations.
Cookies
We use essential, performance, and functionality cookies to keep the site working, understand usage, and remember your preferences. You can manage cookies through your browser settings.
Sharing Information
We may share information with hotels, tours, dining partners, transportation partners, payment processors, technology providers, and authorities when required by law. We do not sell your personal information.
Security And Retention
We use technical and organizational safeguards to protect personal information and retain it only as long as necessary for service delivery, legal, accounting, and reporting needs.
Your Rights
You may request access to or correction of your personal information by contacting us. We will respond according to applicable privacy laws.
Contact
For privacy questions, contact Masaya Asia Limited at booking@masayatrip.com or +85263856774.
Address: Unit 1603, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong.